Bringing Copenhagen in touch with newcomers to the city
PROJECT TIME: 2 WEEKS
AREA: SERVICE DESIGN
TEAM: JOHN FERREIRA, SIERRA NELMES, SHRUTI KNR, KÅRE MAGNUS SOLVÅG
MY ROLE: Concept development, user research, low-fidelity prototyping, video prototyping.
CPH Meet-ups is a social network which aims to connect newcomers to Copenhagen with locals. By creating these links, the service seamlessly weaves personal support into the process of immigration. The service’s focus is to instigate new meetings, where every group is made up of both newcomers and locals.
This project was developed in the second half of a month long Service Design course at CIID, facilitated by Chris Downs, Marei Wollersberger and Jenna Date. During the first two weeks, we used a speculative design approach to challenge the team and brief, as well as exploring the deeper lying challenges. In the final two weeks of the project, we brought forward the insights and learnings from the first two weeks, when considering how to refine our designs for the near future. We worked closely with our client, International House Copenhagen, which is where all immigrants come through to be processed when they first arrive.
With the process of going through speculative design and user research, we discovered a larger design potential in integration. We looked into the user journey of newcomers coming to Copenhagen, from when they start planning their stay, to when they leave or are settled in the city on a more long-term basis. After interviews and desk research we chose to focus on a part of the journey where newcomers have landed and have been processed by the municipality, where many, after some time, feel isolated. We found this to happen to newcomers without a social network. From this, we had found our focus, where International House could play an important role of facilitating social meetings and cultural exchange. CPH Meet-ups lowers the barrier of entry to the city of Copenhagen by helping people feel 'at home', sooner.
This project was shortlisted in Interaction Awards 2016 in the category: Connecting, facilitating communication between people and communities.
My main responsibilities in the project was to lead the user research and synthesizing of research and insights, as well as the low-fidelity prototyping and the video prototyping. As a group of 4 interaction designers we worked well together, delegating and taking different responsibilities. I often found myself in the role of leading or facilitating group discussions and design exercises. For the deliverables, I was responsible for the storytelling of the video prototype as well as shooting and editing.
Graphics made by John Ferreira